Helpdesk Associate-IT Support
HybridBengaluru, Karnataka, India
Job Summary
Helpdesk Associate-IT Support in Bangalore, India, responsible for IT Service Desk support to end-users for devices, applications, or processes, recording/updating/escalating issues, onboarding end-users, collaborating with internal IT teams on testing, integration, and maintenance, and identifying opportunities to improve tools and processes. Requires excellent English and customer-service skills, teamwork, 24/7 rotational shifts with work-from-office mandatory, and strong troubleshooting across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments; candidate should be able to work independently within a global team and engage with multiple stakeholders. The role involves learning other IT business areas and supporting IT operations and onboarding activities.
Required Qualifications
- Excellent English written and verbal communication skills
- Exceptional customer service skills
- Great Team player
- 24/7 rotational shifts and week offs and Work from Office mandatory
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
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