Helpdesk Associate-IT Support
HybridNoida, Uttar Pradesh, India
Job Summary
Helpdesk Associate-IT Support in Noida, India providing IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes; recording, updating, and escalating issues; supporting onboarding activities; collaborating with internal IT teams on testing, integration, and maintenance; identifying opportunities to improve processes and tools; and aspiring to grow in other IT business areas. Requires excellent English communication, strong customer service, teamwork, 24/7 rotational shifts with in-office work, and hands-on troubleshooting across Windows 10, macOS, iOS, Android, Google Suite, and Microsoft environments.
Required Qualifications
- Excellent English written and verbal communication skills.
- Exceptional customer service skills.
- Great Team player
- 24/7 rotational shifts and week offs and Work from Office mandatory
- Excellent communication skills, comfortable working with various stakeholders
- Strong troubleshooting skills, bug-finding, and resolution
- Ability to work independently within a diverse global team
- IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
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