Helpdesk Applicativo – Software Gestionale Contabile

Manage client support requests for accounting and invoicing software, assisting users in resolving operational issues like field entry and specific invoice scenarios. Route incoming tickets to team members to ensure appropriate response times while rotating through topics to build broad competency. Contribute to the creation of technical documentation and support materials. This role focuses on two main applications used by professional firms and small-to-medium businesses. You will join a structured team with a gradual onboarding process, including initial pairing and software training. Work is organized by ticket rotation rather than client-specific relationships.