Helpdesk Analyst 8-11

Resolve approximately 30% of help desk tickets averaging 6-10 daily by diagnosing problems through discussions with users and business partners for the Office of the State Treasurer. Provide great deskside and remote support to the STO workforce, assisting IT personnel and end users to ensure programs, systems, and equipment meet their needs. Build relationships with key service providers to manage resource requirements and participate in projects advancing operational effectiveness. Maintain and document IT procedures while researching technology based on best practices. Full-time on-site role in Columbia, SC requiring hands-on desktop support, technical troubleshooting, and strong customer service skills.