Helpdesk/Admin

Helpdesk/Admin (CMMS) provides frontline technical support and administrative oversight for the organization's Computerized Maintenance Management System (CMMS). This role serves as the primary point of contact for CMMS users, ensuring system functionality, data integrity, and optimal user experience while supporting facility management and maintenance operations. Responsibilities include CMMS administration and support (managing user accounts, permissions, and access levels; configuring settings; customizing workflows; data cleanup and validation), technical support and training (responding to helpdesk tickets, troubleshooting, creating user guides, and conducting refresher sessions), data management and reporting (entering/validating work orders, asset records, preventive maintenance schedules, and inventory; generating reports and monitoring KPIs), and system integration/improvement (coordinating with vendors/IT for updates and enhancements; identifying process improvements). Location: On-site – Batangas, Philippines.