Help Desk Technician
$37,960–$44,990 year
On-site · Cincinnati, Ohio, United States
Job Summary
Help Desk Technician serves as the first point of contact for users seeking technical assistance via phone or email, performing remote troubleshooting and diagnostic techniques. Responsibilities include working with users, clients, technicians and managerial staff; training computer users; occasionally writing training manuals; determining best solutions based on customer issues; answering queries on basic technical issues; guiding problem-solving steps; directing unresolved issues to the next level; maintaining daily performance of computer systems; running reports to identify malfunctions and analyze common problems; installing, modifying and repairing computer hardware and software; installing peripherals; and performing other duties as assigned.
Required Qualifications
- Associate’s Degree in Information Technology, Computer Science, Engineering preferred
- Tech savvy with working knowledge of office automation products, databases and remote control
- Sharp trouble shooting skills
- Excellent written and verbal communication skills
- Strong customer service skills and problem-solving skills
- Familiar with relational database concepts and client server concepts
Desired Qualifications
- Associate’s Degree in Information Technology, Computer Science, Engineering preferred
- Tech savvy with working knowledge of office automation products, databases and remote control
- Strong customer service skills and problem-solving skills
- Excellent written and verbal communication skills
- Familiar with relational database concepts and client-server concepts
- Sharp trouble shooting skills
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