Help Desk Technician
$40,331–$55,037 year
On-site · Arizona, United States
Job Summary
Help Desk Technician acts as the liaison between end-users and IT, serving as the first point of contact for technical questions, performing basic troubleshooting, handling tickets, and ensuring high availability of IT resources. Responsibilities include answering requests via phone/email, updating tickets, monitoring system performance, escalating complex issues to higher tiers, maintaining the knowledge base, and supporting ITIL-based processes and change/risk management. The role emphasizes strong communication, customer service, teamwork across departments, and ongoing professional development to improve problem resolution and technical skills.
Required Qualifications
- High School Diploma or equivalent required.
- Associates in Information Systems or related field preferred.
- Must possess strong communication skills.
- Must be able to professionally interact with all employees.
- Must possess ability to utilize previous experience in providing solutions.
- Must be able to provide good customer service to all employees who need help desk assistance.
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