Help Desk Technician - Spring Lake Area
$50,000–$77,000 year
On-siteSpring Lake, Michigan, United States
Job Summary
Provide technical support and troubleshooting for manufacturing software and hardware, resolving IT issues related to production machinery and operational technology (OT) systems. Document, track, and monitor help desk requests using a ticketing system while performing hardware and software installations, upgrades, and maintenance on plant floor systems. Assist with network connectivity issues in a manufacturing environment and support end-users with general IT inquiries, including training on common applications. Escalate complex technical problems to senior IT staff or specialized teams. This role requires an Associate's degree in IT or equivalent experience, 1-3 years in help desk or IT support, preferably in a manufacturing setting, with proficiency in troubleshooting hardware and software issues. Familiarity with network fundamentals and basic server administration is essential, along with strong communication skills for interacting with diverse users on a production floor.
Required Qualifications
- Associate's degree in IT or related field, or equivalent work experience
- 1-3 years of experience in a help desk or IT support role, preferably in a manufacturing environment
- Proficiency in troubleshooting hardware (e.g., PCs, printers, industrial terminals) and software issues (e.g., Windows OS, MS Office, ERP systems)
- Familiarity with network fundamentals (TCP/IP, Wi-Fi) and basic server administration
- Strong communication and interpersonal skills for interacting with diverse users on a production floor
- Ability to work independently and prioritize tasks in a fast-paced manufacturing setting
Desired Qualifications
- Experience with PLC or robotic systems
- Familiarity with ERP software in a manufacturing context
- Knowledge of ITIL best practices for service management
- CompTIA A+ or Network+ certification
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