Help Desk Technician
Hybrid · New York City, New York, United States
Job Summary
Help Desk Technician providing split onsite and remote client support (20 hrs onsite, 20 hrs remote) in a midtown Manhattan office. Will undergo a 3-week training program, troubleshoot a broad range of issues across Windows, MacOS, iOS, Android, and various enterprise services, participate in an on-call rotation with additional compensation, and collaborate with the Service Desk Manager. The role emphasizes customer service, cross-platform support, and proactive learning within a team-based environment.
Required Qualifications
- 3+ years experience supporting Windows and Apple environments
- Proficiency in Microsoft Windows, MacOS, iOS, Android
- Application troubleshooting
- Network troubleshooting (L1-L3)
- Email security and education
- M365/Google Admin, Workspace, SharePoint
- Server troubleshooting (Server 2012-2022)
- Email migrations
- Enterprise network equipment (SonicWall, Meraki, Unifi)
- Backup, VPN, RAID configuration
- VoIP, spam filtering
- Printer relays through O365/Google
- Strong client relationships and ability to explain technical concepts
- Ability to thrive in a team environment and prioritize tickets
- Experience with ticketing systems (RMM, PSA)
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