Help Desk Technician
On-siteCharleston, South Carolina, United States
Job Summary
Manage customer enquiries, provide job progress updates, and handle work scheduling to meet requirements and KPIs. Reply to incoming calls regarding products, services, and general information while referring to scripts for difficult situations. Keep databases up-to-date with progressing work and client details, utilizing standard technology like telephone, email, and web browsers. Follow and improve departmental processes and service standards, ensuring thorough follow-ups to maintain customer satisfaction. Participate in individual and team training to ensure policy and product knowledge remain current. Maintain accurate customer accounts and update information as necessary.
Required Qualifications
- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Excellent customer service skills and attitude
- Problem-solving skills
- Proficient with office equipment
- Attention to detail
- Excellent written and verbal skills
- Excellent interpersonal skills
- Must have access to reliable transportation
- Ability to work as a member of a team
Desired Qualifications
- Knowledge of Office Suite preferred
- Self-motivated and team-orientated
- Previous customer service experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.