Help Desk Technician (Level 2)
On-siteLake Butler Orange County, Florida, United States
Job Summary
Resolve complex tickets escalated from Level 1 technicians by diagnosing deep operating system, registry, and hardware failures. Troubleshoot local network connectivity, VPNs, and server access while managing user permissions, groups, and policies in Active Directory. Configure, image, and deploy new employee workstations and hardware, then provide guidance and technical training to Level 1 support team members. Identify recurring technical trends to prevent systemic IT issues. This Level 2 role at Lake Butler Hospital requires 2–5 years of dedicated IT help desk experience and certifications such as CompTIA Network+ or Microsoft Certified.
Required Qualifications
- Associate or Bachelor's degree in IT, or equivalent professional experience
- 2–5 years of dedicated IT help desk or desktop support experience
- Advanced knowledge of Windows/macOS deployment and enterprise networking
- Proficiency with Active Directory, Group Policy, and MDM solutions
- Strong analytical problem-solving, time management, and communication skills
Desired Qualifications
- CompTIA Network+, Security+, Microsoft Certified, or Cisco CCNA preferred
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