Help Desk Technician - Level 1

Job Summary

Required Qualifications

• •Proficiency with MS Office (Word, Excel, and Outlook)
• •US Citizenship
• •Must have strong organizational skills and attention to detail
• •Must be able to multi-task and handle time management in a high pressure environment
• •Must have strong problem solving skills and possess the ability to resolve common problems
• •Must be able to conduct themselves in a professional and courteous manner with M. Braun employees as well as customers and vendors
• •Must have excellent written and verbal communication skills and the ability to maintain accurate records
• •Must be self-motivated with the ability to work efficiently under minimal supervision
• •Combination of a college degree in a relevant field of study (associates, bachelors) and/or directly applicable experience
• •Must have fine motor skills
• •Must be able to grasp small items
• •Must be able to do a repetitive motion
• •Must be able to sit and walk for most of the day
• •Must be able to crawl
• •Must be able to do some light to moderate lifting and carrying
• •Must be able to visually read documents and a computer screen
• •Must be able to hear and speak on the phone and in person to convey information
• •Must be able to identify beeps and noises coming from the server
• •Must be able to listen to and understand employee technical concern in order to assist
• •Comprehension
• •Organization
• •Reasoning
• •Decision Making
• •Communication
• •Mathematics