Help Desk Technician (Level 1)
On-siteLake Butler Orange County, Florida, United States
Job Summary
Respond to user requests via phone, email, and chat while logging, categorizing, and closing technical support tickets. Diagnose basic hardware, software, network, and printer issues, then guide users through remote fixes or escalate complex concerns to Tier 2 and Tier 3 support. Handle password resets and account unlocks, updating internal knowledge base articles with common solutions. Requires high school diploma, 0–2 years of tech support or customer service experience, and familiarity with Windows 10/11, macOS, and Microsoft 365. This Level 1 role at Lake Butler Hospital serves as the first point of contact for internal users requiring technical assistance.
Required Qualifications
- High school diploma or equivalent
- 0–2 years of experience in tech support, retail tech, or customer service
- Basic familiarity with Windows 10/11, macOS, and mobile operating systems
- Experience with Microsoft 365, Google Workspace, or standard web apps
- Excellent verbal communication
- Active listening
- Strong empathy for users
Desired Qualifications
- IT certifications (CompTIA A+, Network+)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.