Help Desk Technician - Law Firm IT Support
$50,000–$80,000 year
On-site · Columbia, South Carolina, United States
Job Summary
Provide Tier 1 and 2 help desk support for a mid-sized law firm, assisting attorneys and staff with Windows 10/11, Microsoft 365, Exchange Online, Azure Entra ID, and virtual desktop environments (Azure Virtual Desktop/Citrix), troubleshoot hardware/software, manage user accounts and MFA, deploy workstations, help onboarding/offboarding, monitor help desk tickets, and coordinate with vendors; occasional travel to satellite offices for onsite deployments; strong emphasis on customer service, documentation of steps/resolutions, and ability to support remote access and conference-room tech.
Required Qualifications
- 2+ years of help desk or desktop support experience
- Experience supporting Microsoft 365 and Exchange Online
- Familiarity with Microsoft Azure / Entra ID administration
- Experience supporting virtual desktop environments
- Strong knowledge of Windows operating systems and desktop hardware
- Understanding of networking fundamentals, VPNs, and remote connectivity
- Experience with ticketing systems and remote support tools
- Excellent communication and customer service skills
- Ability to prioritize and manage multiple support requests in a fast-paced environment
- Valid driver’s license and reliable transportation for occasional day travel
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