Help Desk Technician

Kinsley is seeking a Help Desk Technician to provide user support while also serving as a backup for monitoring and maintaining the organization’s computer systems and networks. The role involves installing and configuring computer hardware, operating systems, and applications; setting up new user accounts and resolving password/access issues; providing technical support via phone, in-person, or remote assistance; creating and maintaining documentation, reports, and system diagrams; developing and conducting training on new and existing systems and software; supporting roll-out and testing of new applications and technologies; diagnosing and troubleshooting hardware, software, and network issues; collaborating with colleagues and external consultants to resolve challenges; and serving as a backup for monitoring and maintaining systems and networks. Candidates should have a high school diploma or equivalent, 2+ years of related experience, strong knowledge of Microsoft software and TCP/IP networking, and be flexible to work nights, weekends, and on-call hours. Excellent customer service and communication skills, with a strong sense of urgency, integrity, and drive for success, are required.