Help Desk Technician
$53,373–$62,525 year
On-siteCircleville, Ohio, United States
Circleville, Ohio, United StatesOn-siteFull Time$53,373–$62,525 yearAssociates Degree
Full TimeAssociates Degree
Job Summary
Provide first-level technical troubleshooting support to resolve internal IT and system issues via telephone, chat, remote tools, and in-person visits across multiple Ohio locations. Handle account management, password resets, and device builds, updates, and reconfigurations while documenting all interactions in the ticketing system. Research and escalate complex technical problems, perform preventative maintenance on endpoints, and deliver technical training to staff. Travel to offices throughout the service area as required to support new hires, device refresh cycles, and ongoing projects.
Required Qualifications
- Associate's degree in an IT-related field or completion of vocational/technical/business school
- IT certification
- A+ certification
- At least 3 years of helpdesk or technology experience within a Microsoft Windows-based environment
- One year of experience in a Healthcare IT setting
- Excellent customer service and communication skills
- In-depth knowledge of desktop support
- Basic computer hardware and software troubleshooting
- Basic knowledge of networking principals including configuration of network routing and firewall rules
- In-depth knowledge of Microsoft Windows
- In-depth knowledge of network security
- In-depth knowledge of Microsoft 365
- In-depth knowledge of cloud computing environment
- Basic knowledge of installation and management of software
- In-depth experience providing customer service support via in-person, phone or remote means
- Experience with mobile device management
- In-depth ability to troubleshoot, repair, and configure PC's, switches, routers, etc.
- Working knowledge of wireless networking
- Strong interpersonal and communication skills
- Ability to build rapport amongst multi-departmental teams
- Strong organizational skills
- Ability to manage multiple tasks and priorities
- Ability to work collaboratively as part of a multidisciplinary team
- Moderate physical effort on a regular basis
- Frequent traveling
- Standing
- Walking
- Bending
- Prolonged sitting
- Stooping
- Reaching
- Occasional lifting
Desired Qualifications
- One year of experience in a Healthcare IT setting preferred
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