Help Desk Technician II (Onsite)
$58,240–$63,440 year
On-site · Anaheim, California, United States
Job Summary
Help Desk Technician II responsible for diagnosing and resolving hardware, software, account access, and connectivity issues across office, engineering, and manufacturing environments. Provides onboarding/offboarding support, maintains IT assets/documentation, supports Microsoft 365 and Active Directory/Mentra ID, deploys/upgrades end-user hardware and software, assists with ERP/manufacturing applications, handles incident documentation, contributes to knowledge base improvements, and collaborates with IT and business leaders to ensure secure, reliable technology services. Must have associate degree in IT/CS or related field (preferred) and 2-4 years’ help desk/desktop support experience; strong troubleshooting, customer service, and communication skills; familiarity with Windows, networking, ticketing systems, and endpoint management. ITAR compliance required for U.S. Person status.
Additional Requirements
- ITAR requires U.S. Person status (U.S. Citizens, U.S. Permanent Residents, Political Asylees, or Refugees)
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