Help Desk Technician II
On-site · Oklahoma City, Oklahoma, United States
Oklahoma City, Oklahoma, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Help Desk Technician II provides technical support to managed service customers by troubleshooting software, hardware, networks, and system configurations; documents resolutions and procedures in ticketing systems; communicates with clients via phone, email, or chat; collaborates with network engineers and systems administrators to ensure timely issue resolution and adherence to SLAs; maintains CSAT targets and thorough documentation in ConnectWise PSA and IT Glue.
Required Qualifications
- High attention to detail
- Strong troubleshooting and analytical skills
- Experience with ticketing systems and IT service management
- Ability to communicate with clients effectively
- Knowledge of software/hardware networks and system configurations
- Experience with documenting resolutions and procedures
- Team collaboration and cross-functional coordination
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