Help Desk Technician I
On-siteAnchorage, Alaska, United States
Job Summary
Provide in-person, telephone, and email technical support to end-users in Anchorage, resolving computer problems and answering hardware and software questions. Diagnose, evaluate, and repair issues with computer hardware, software, and peripheral equipment while setting up equipment for employee use. Log, monitor, and track all IT help desk requests using ticketing systems and maintain inventory of supplies with supervisory approval. Deliver scheduled after-hours on-call support and participate in IT workshops to gain insight. Perform duties with professionalism and courtesy, ensuring proper installation of cables, operating systems, or appropriate software.
Required Qualifications
- On-Site Tier I Help Desk Support Technician
- provide technical support to end-users in Anchorage, AK
- in-person, telephone, and email support to clients
- resolving computer problems
- answering questions related to the use of hardware and software
- strong communication skills
- technical expertise
- customer-centric attitude
- Associate's Degree in Management Information Systems, Computer Science, or related field
- Experience may be substituted on a year-to-year basis
- Degree may be in-progress
- A+ or Network+ Certificate
- pursuing these qualifications may be in progress
- these qualifications be completed prior to one calendar year after being hired
- Critical thinking
- active listening
- complex problem solving
- coordination & instruction
- judgment & decision making
- monitoring
- Computers & electronics
- customer & personal service
- telecommunications
- administration & management
- engineering & technology
- Oral/written comprehension/expression
- problem sensitivity
- deductive & inductive reasoning
- information ordering
- Ability to sit/stand for prolonged periods of time
- confined to workstation
- lift objects up to 50 lbs
- Prolonged use of video display terminals
- Reach/relocate items above shoulder
- successfully pass a background check
- US Citizenship
Desired Qualifications
- Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking
- continuing education workshops and webinars
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.