Help Desk Technician I
On-site · Chicago, Illinois, United States
Chicago, Illinois, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Help Desk Technician I at SATO America provides IT support to diagnose, repair, and maintain hardware and software to ensure smooth computer systems; serves as the primary point of contact for IT support; handles Help Desk tickets via phone, email, and chat, documents interactions, runs diagnostics to resolve issues, escalates to higher tiers as needed, participates in departmental initiatives, and upholds KPI targets and accuracy.
Required Qualifications
- High School diploma or GED
- 2 years related experience
- Excellent verbal, written and interpersonal communication skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to prioritize tasks
- Proficient with Microsoft Office Suite or related software
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