Help Desk Technician
On-siteAtlanta, Georgia, United States
Atlanta, Georgia, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Monitor and answer incoming helpdesk calls while troubleshooting desktops, applications, and Citrix environments to restore user resources quickly. Work help desk tickets to deliver solutions within defined SLAs, manage Active Directory and Exchange accounts, and handle printing infrastructure issues. Provide technical instruction to end users and participate in on-call rotations for after-hours support. Maintain Windows-based architectures including virtual infrastructure, SQL, and Exchange, while contributing to team meetings to improve operational efficiency.
Required Qualifications
- Bachelor's degree in Management Information Systems
- Minimum of 1 year of documented experience in an IT organization within a desktop or server administration role
- Pertinent consulting experience
- Understanding of Windows 10 deployed within a Microsoft Active Directory environment
- General system networking knowledge within a TCP/IP infrastructure
- Full working knowledge of Microsoft Office 365 application suites and its deployment, maintenance and configuration
- Excellent oral and written communication and presentation skills
Desired Qualifications
- Experience with Dell Desktops
- Experience with Apple iPad
- Experience with Citrix
- Experience with a wide array of desktop applications (Adobe suites, Visio, Project…)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.