Help Desk Technician Full-Time
$54,080–$54,080 year
On-site · Rochester, New York, United States
Job Summary
Help Desk Technician responsible for resolving and documenting IT tickets, maintaining end-user devices (desktop, laptop, kiosks, cell phones, time clocks, monitors) and related hardware/software, managing security solutions (firewall, anti-virus, encryption), coordinating installation/configuration/maintenance of workstation hardware, diagnosing and resolving performance/network issues (including VPN, VoIP, wireless), maintaining asset inventories and documentation, supporting EMR configuration with vendors and ESLC teams, creating end-user education materials and conducting training, assisting with product research and procurement, planning/installation/maintenance of network hardware/software, and providing on-call support with flex hours. May involve interaction with residents. Requires Associate1 degree or related experience, AD/Windows proficiency, on-call availability, NYS drivers license, and strong communication. The role is based in Rochester, NY with on-site work.
Required Qualifications
- Associate1 degree in computer science or related field (or equivalent work experience)
- One or more years of related experience
- Must be familiar with Microsoft Active Directory and Windows operating systems
- A+ and Network+ are recommended
- On-call availability
- Valid NYS drivers license
- Strong troubleshooting, analytic and diagnostic skills
- Strong technical skills with PCs
- Ability to learn and support new applications
- Ability to interact courteously with staff, residents, family members, visitors, vendors, and the general public
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