Help Desk Technician
$78,541–$78,541 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Provide first-line technical support for hardware, software, and network issues across Windows, iOS, Linux, and various applications. Assist users with installation, configuration, and troubleshooting while provisioning and deploying new hardware. Maintain high customer service standards by taking ownership of user problems and resolving issues proactively to ensure minimal business disruption. Work a full-time onsite schedule in Washington, DC with a Secret clearance. Join a collaborative team at Edgewater Federal Solutions, an ISO and CMMI Level 3 certified government contractor serving the region since 2002.
Required Qualifications
- US Citizen
- active Secret clearance
- A bachelor's degree or relevant experience in Information Technology
- Experience with providing technical support, troubleshooting and resolving issues with software applications and computer hardware for users
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work a regular schedule at the Washington DC locations
- A team player with a customer-oriented approach
- Must have an active Secret clearance
- Must be able to work a full-time schedule on-site in Washington, DC
- Must be able to lift and/or move up to fifteen (15) pounds
- Must have close vision requirements due to computer work
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