Help Desk Technician
On-site · Charlotte, North Carolina, United States
Job Summary
Entry-level Help Desk Technician role focusing on first-line IT support, delivering customer service while troubleshooting hardware and software issues. Responsibilities include responding to inquiries via phone, email, chat, or in person; troubleshooting common hardware/software problems; maintaining hardware inventory and documentation; resetting passwords and managing user accounts; researching solutions and escalating complex issues to senior technicians; documenting procedures; guiding users with clear, concise instructions; maintaining a positive, professional demeanor; and working both independently and as part of a collaborative team. Qualifications emphasize communication, customer service, proficiency with Microsoft Office, basic hardware/software knowledge, and willingness to obtain CompTIA A+ certification within a year.
Required Qualifications
- Willingness to obtain CompTIA A+ Certification within a year
- A working knowledge of computer hardware and software is a plus
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills
- Strong customer service skills with a focus on user satisfaction
- Ability to work independently and as part of a team
- Fluent in English and Spanish is a plus
- Ability to learn quickly and adapt to new technologies
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