Help Desk Technician
$45,760–$52,000 year
On-site · San Diego, California, United States
Job Summary
Help Desk Technician at C2 Financial provides first-line IT support for HQ and remote loan officers, setting up workstations/accounts, troubleshooting Windows 11, M365, printers, and basic networking, supporting video conferencing and remote-access tools, onboarding using CRM/SSO, and monitoring security. The role emphasizes AI-assisted operations (using tools like ChatGPT/Claude), building AI workflows and documentation, incident logging, and escalating issues as needed, with a strong focus on security awareness (phishing, MFA, patch management) and ongoing learning. The position is full-time, on-site in San Diego, CA, with potential hybrid flexibility after the introductory period.
Required Qualifications
- Working proficiency with Microsoft Windows 11 in a business environment
- Genuine interest in AI — familiarity with tools like ChatGPT or Claude
- Awareness of cybersecurity fundamentals — phishing, MFA, patch management, and curiosity about the threat landscape
- Comfort juggling multiple support requests and prioritizing under light pressure
- Patient, service-oriented communication style — ability to explain things clearly to non-technical users
- Strong written communication for ticket documentation
- Reliable attendance and willingness to be on-site
- Experience in financial technology (fintech), mortgage, banking, or a similarly regulated industry is a plus
- Experience with Microsoft Active Directory / Entra ID
- Familiarity with loan origination systems, e-signature platforms, or document management tools
- Understanding of data privacy and audit trails in regulated environments
- Basic scripting (PowerShell, Python, Bash) and familiarity with AI-assisted workflows
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