Help Desk Technician - Archdiocese of Washington
On-site · Hyattsville, Maryland, United States
Job Summary
Provide Tier 1 and 2 IT support to ~200 end users across Windows, macOS, printers, VOIP handsets, mobile devices, and network connectivity; configure and deploy devices including imaging and application installation; create and maintain technical documentation; develop automation scripts for recurring tasks; support Microsoft 365 tools and Active Directory/Entra; work with vendors to resolve complex issues; contribute to onboarding/offboarding; identify opportunities to improve workflows and user experience; travel between Archdiocese sites as needed; work in a Catholic ministry setting; on-site role with 40 hours per week.
Required Qualifications
- Associate degree in a technical field or equivalent certifications
- CompTIA A+ certification (or higher) may substitute for the degree requirement
- 3 to 5 years of experience in a Help Desk or IT Support role
- Strong knowledge of Windows and macOS operating systems
- Experience with ticketing systems such as Jira, ServiceNow, or Freshservice
- Excellent communication, problem-solving, and organizational skills
- Customer-first mindset with a desire to help and educate users
- Experience using remote support tools for diagnosing and resolving technical issues
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