Help Desk Technician (52630)
$39,411–$39,411 year
On-siteLas Vegas, Nevada, United States or Las Vegas, New Mexico, United States
Job Summary
Conduct daily help desk support by receiving, prioritizing, and resolving end-user requests for computer, telephone, printer, and classroom technology issues. Perform hands-on troubleshooting at the desktop level using diagnostic tools, manage user accounts including password resets, and document all interactions with pertinent identification details. Escalate unresolved problems to appropriate ITS departments while maintaining excellent customer service for the campus community and guests. Collaborate with team members to improve internal processes and develop training materials for users and new hires. Maintain technical proficiency in Windows, Mac OS, Office 365, Brightspace, and Zoom through self-directed professional development.
Required Qualifications
- Associate's degree in any field
- 1 year of demonstrated experience providing technology support
- Excellent communication skills
- Excellent customer service skills
- Functional and technical knowledge of Windows and Mac OS
- Functional and technical knowledge of Office 365, Brightspace, and ZOOM
- Moderate physical effort
- May require occasional lifting, handling, pushing, or moving objects up to 50 pounds
Desired Qualifications
- Bachelor's degree in any field
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