HELP DESK TECH TIER 1
On-site · Atlanta, Georgia, United States
Job Summary
Responsibilities include providing first-level IT support in person and remotely, troubleshooting software, hardware, peripherals, and network issues. The role requires logging calls into a ticketing system, monitoring ticket queues, and communicating with customers regarding incident progress. The technician will assist Level 2 Technicians, oversee system performance, and maintain training. Required skills include proficiency in Windows troubleshooting, Microsoft Office Suite, and experience with ITSM ticketing systems. Candidates should have strong organizational skills, an analytical mindset, and a commitment to customer service.
Required Qualifications
- Associate degree or equivalent work experience.
- 2 years in end-user support with increasing responsibilities and scope.
- 2 years’ experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems, mobile technologies).
- 2 years of experience working with Windows servers, including Active Directory.
- Previous restaurant and/or retail support experience preferred.
- Par/NCR POS support is a strong plus.
Desired Qualifications
- Experience with restaurant systems preferred, but not required.
- Experience with call center phone system a plus.
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