Help Desk Tech
On-site · Navasota, Texas, United States
Job Summary
On-site IT Help Desk Technician responsible for installing and configuring computer hardware, operating systems and applications, diagnosing hardware and software faults, and solving technical and application problems via phone, remote connection, or in person. Duties include monitoring and maintaining computer systems and networks, assisting employees remotely and onsite, troubleshooting, replacing parts, providing procedural documentation and reports, following diagrams to repair or set up systems, supporting new applications, setting up new user accounts, managing multiple Open cases, building relationships with customers and professionals, testing new technology, and rapid issue resolution.
Required Qualifications
- Bachelor’s degree in business information technology, Computer networking and hardware, Computer science, Computer software development, Information technology or related discipline
- 3+ years of experience in a similar position
- A+, CompTIA, Network+, Microsoft or other technical certifications required.
- Experience in customer service and Help Desk experience / Document and track issues via a ticketing system.
- Experience working with technologies including M365, Group Policy, Active Directory, VPN’s, firewalls, Windows, VMware, Remote access tools is preferred.
- Experience in hardware/software management and monitoring systems.
- Configure and install CAT5e /CAT6 cabling working with racks, patch panels cable trays, knowledge of pulling cables and termination, testing splicing.
- Knowledge of routers and access point configuration
- Manage and create Active Directory accounts, network shares, and printing services.
- Familiarity with MS Office and other computer programs
- Install and configure Antivirus solutions.
- Excellent communication and problem-solving skills.
- Ability to work well in a team.
- STgenetics® is an Affirmative Action EEO employer.
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