Help Desk Tech 1
On-site · Lakeland, Florida, United States
Job Summary
Provide first-line technical support for faculty, staff, and students. Act as a bridge between initial triage and advanced technical support, ensuring issues are accurately diagnosed, documented, and resolved or escalated efficiently. Deliver excellent customer service with professionalism and clarity. Respond to issues in person, on the phone or through remote support tools; install, modify, and repair computer hardware and software; troubleshoot and resolve problems with LAN/WAN and other wired/wireless networking systems; follow up with users to ensure issues are resolved. Training includes a 90-day probationary period with potential transition to regular status. Location: Lakeland Main Campus, Lakeland, FL. Schedule is Monday–Friday, 8:00 am–4:30 pm.
Required Qualifications
- High School/GED
- One year of helpdesk related experience
- IRM knowledge and experience with a Microsoft Windows Active Directory domain
- On-call availability
- Proficient in Microsoft Office suite
- Knowledge of Windows, Apple, and Android operating systems
- Ability to multitask
- IT experience in a Professional/Business environment
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