Help Desk Support Technician (Edustaff)
On-site · Sterling Heights, Michigan, United States
Job Summary
Provide technology support to end-users in a centralized desk environment and on-site at school facilities. Respond to inquiries via telephone, electronic requests, and on-site visits; open, track, and close trouble tickets; troubleshoot, configure, install and maintain software applications; diagnose hardware/software faults; support basic connectivity and peripheral equipment (projectors, AV gear, Elmo, sound systems); provide training on district systems and applications; create and maintain system documentation; contribute to standards and procedures; work with minimal supervision and be proactive; may provide on-call support during nights, weekends, or special events; lift equipment up to 50 lbs; maintain current knowledge of products and policies; perform diagnostic tests to resolve problems; on-site and on-call duties reflect the school-based support role.
Required Qualifications
- Two years previous experience in customer support, computer operations, or related area
- Associates Degree in computer-related field desired
- Bachelor's Degree preferred
- Experience with PC and iOS Operating systems and applications
- Desktop support, maintenance, and troubleshooting, Cloud Technologies
- Certification: CompTIA A+; CompTIA Network+ preferred
- Valid driver's license and reliable transportation
- Strong interpersonal, oral, written & listening skills
- Able to read, write, and speak English fluently
- Ability to Manage multiple tasks and deadlines
- Willingness to continue technical skill development
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