Help Desk Support Specialist
$47,200–$47,200 year
Remote · Louisville, Kentucky, United States or New York City, New York, United States
Louisville, Kentucky, United States or New York City, New York, United StatesRemoteContract$47,200–$47,200 yearMid LevelAssociates DegreeUnknown
Type
Contract
Level
Mid Level
Education
Associates Degree
Company size
Unknown
Job Summary
The Help Desk Support Specialist II is responsible for providing technical assistance and application support while ensuring accurate payroll processing and maintaining confidentiality. This role involves utilizing the company's issue tracking system and requires strong customer service and troubleshooting skills.
Required Qualifications
- Technical support experience
- Customer service skills
Desired Qualifications
- Strong technical support and customer service skills, both in-person, over the phone, and through chat services
- Beginner to mid-level Microsoft Excel skills
- Strong critical thinking skills and ability to multitask
- Prior payroll, office management, or call center operations experience preferred
Additional Requirements
- C2C, 1099, and 3rd party candidates will NOT be considered
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