Help Desk Support - Part Time Weekend Shift
$47,840–$64,480 year
On-siteHopkins, Minnesota, United States
Job Summary
Accept initial IT support requests, prioritize, diagnose, and drive resolution independently or with assistance from Wunderlich-Malec Field Support. Attempt to resolve most requests upon first contact via phone, email, remote desktop control, and desk-side support for office and field users. Participate in the evaluation, development, and implementation of technology standards, desktop and laptop image maintenance, and new hardware/software rollouts. Maintain IT hardware, perform small repairs, manage vendor services, and administer user controls over company software systems. Support mobile device requests and manage Microsoft Intune for phones and tablets. Allocate and purchase new and used devices as requested. Travel to all LSC locations, business functions, and training as needed. Two 12-hour weekend shifts from 11:00 am to 11:00 pm.
Required Qualifications
- Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
- Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
- Basic understanding of networking and DNS
- Good understanding of computer systems, mobile devices, and other tech products
- Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
- Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
- Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
- Willingness to travel to all LSC locations, business functions, and training as needed for work
Desired Qualifications
- Additional certifications in Microsoft, Cisco, or similar technologies
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