Help Desk Support - Part Time Weekend Shift - Overnights
$47,840–$64,480 year
On-siteHopkins, Minnesota, United States
Job Summary
Accept initial IT support requests, prioritize, and drive resolution independently for office and field users across multiple locations. Diagnose and troubleshoot applications, operating systems, and hardware problems via phone, email, remote desktop, and desk-side support. Maintain IT hardware, perform small repairs, manage vendor services, and maintain spare parts inventory. Support mobile device technology requests and administer Microsoft Intune for phones and tablets. Participate in technology standards evaluation, desktop image development, and new hardware/software rollouts. Allocate and purchase devices as requested. Administer user management controls over company software systems. Willingness to travel to all LSC locations, business functions, and training as needed.
Required Qualifications
- Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications
- Two+ years experience in all the following applications: Windows 10, Office 365, and Apple iOS
- Basic understanding of networking and DNS
- Good understanding of computer systems, mobile devices, and other tech products
- Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems
- Ability to clearly communicate technical concepts, in spoken and written form, to technical and non-technical audiences
- Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision
- Willingness to travel to all LSC locations, business functions, and training as needed for work
Desired Qualifications
- Additional certifications in Microsoft, Cisco, or similar technologies
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