Help Desk Support Analyst
$52,000–$58,240 year
On-site · Austin, Texas, United States
Austin, Texas, United StatesOn-siteFull Time$52,000–$58,240 yearEntry LevelNo RequirementUnknown
Type
Full Time
Level
Entry Level
Education
No Requirement
Company size
Unknown
Job Summary
Provide front-line technology support as a Help Desk Support Analyst, specializing in troubleshooting computer issues, managing support calls/emails, ensuring documentation accuracy, and escalating problems when necessary. Strong preference for candidates looking for temp-to-hire opportunities.
Required Qualifications
- Experience delivering superior customer service across multiple channels
- Experience working with customers of varying technological proficiency
- Experience supporting computers and troubleshooting information systems
- Experience with Active Directory
Desired Qualifications
- CompTIA A+ certification
- CompTIA ITF+ certification
- Experience with Microsoft Azure
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