Help Desk Specialist
$50,000–$50,000 year
On-siteOttawa, Ontario, Canada
Job Summary
Conduct network problem analysis and monitoring tasks, monitor network management systems, and respond to user requests and problems. Perform initial triage of issues and maintain liaison with network users and technical staff to communicate resolution status. Log and track assistance requests while developing, implementing, and distributing network-related documentation such as procedure manuals and handbooks. Participate in on-site installations of network systems and assist in training personnel providing backup coverage. Track user problem trends, conduct satisfaction surveys, and make recommendations for network system improvements.
Required Qualifications
- 2+ Years' experience
- University degree or College Diploma in Computer Science, Engineering, Software Development or similar discipline
- Indigenous lived experience from Canada's Indigenous community
- Canadian citizenship (10 years)
- Secret Security Clearance
Desired Qualifications
- Interest in business & technology
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.