Help Desk Specialist
$81,000–$85,000 year
On-siteFort Meade, Maryland, United States
Job Summary
Monitor service availability and health for internet-like collaboration services on a government intranet, responding to outages with appropriate remediation measures. Execute basic troubleshooting using Standard Operating Procedures to identify issues, restart services or servers, and document all communications in the ServiceNow ticket system. Provide Tier 1 support via phone, email, chat, and tickets while guiding customers on service usage and troubleshooting account logon problems. Maintain a TS/SCI clearance with polygraph and four years of help desk experience to support this software engineering program in Ft. Meade, MD.
Required Qualifications
- TS/SCI with Polygraph
- Four (4) years Help Desk experience
- Associate's degree
- Bachelor's Degree
- Compliance with DoD 8570.01-M
- IAT Level I (SEC+, CCNA, A+, Net+)
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