Help Desk Specialist L2
$70,304–$80,000 year
On-siteIrvine, California, United States
EXPIREDIrvine, California, United StatesOn-siteFull Time$70,304–$80,000 yearMedium
Full TimeMedium
Job Summary
Manage escalated IT tickets via phone, email, and ticketing systems, performing advanced troubleshooting for hardware, operating systems, and network connectivity. Install, configure, and maintain Windows and macOS environments while analyzing root causes to develop permanent solutions. Mentor Level I staff, update knowledge base articles, and provide feedback to leadership on process improvements. Work independently in a high-energy environment, adhering to SLAs and security protocols. Occasional nights, weekends, and travel may be required.
Required Qualifications
- 3 years of IT work experience and/or progress toward completing IT certifications/degrees
- Familiarity with Active Directory, Group Policy, and end-user management
- Proficient with cloud management of Microsoft 365, Azure, Intune
- Knowledge of virtualization technologies, and server management
- Strong oral, written, and interpersonal communication skills
- Proficiency in diagnosing and resolving technical issues across Windows and Server platforms
- Ability and desire to learn new technologies and concepts quickly
- Effective at building trust in relationships with peers, clients, and management
- Ability to work a flexible schedule, including occasional nights and weekend shifts
- U.S. person status (U.S. Citizen or U.S. Permanent Resident)
Desired Qualifications
- Ability to work in a high-energy environment with constantly shifting priorities
- Proactively initiates key relationships to collaborate and pool resources with internal and external partners
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