Help Desk Specialist
$81,000–$85,000 year
On-siteFort Meade, Maryland, United States
Job Summary
Monitor service availability and health status for internet-like collaboration services on a government intranet, implementing appropriate measures during outages. Execute basic troubleshooting using SOPs to identify issues, restart services or servers, and document all communications in the ServiceNow ticket system. Provide Tier 1 response to customer service requests via phone, email, chat, and tickets, while documenting account troubleshooting and login assistance for both external and internal users. This role requires TS/SCI clearance with polygraph and four years of help desk experience. Helm Point Solutions supports critical national systems and infrastructure in the Ft. Meade area.
Required Qualifications
- TS/SCI with Polygraph
- Four (4) years Help Desk experience
- Associate's degree
- Bachelor's Degree
- Compliance with DoD 8570.01-M
- IAT Level I (SEC+, CCNA, A+, Net+)
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