Help Desk Specialist

Assist end-user customers and resolve technical problems while coordinating statewide software rollouts for major releases. Manage grant processing from application through delivery and support application issues including SPIDER, IIS/FTP, and wireless solutions. Conduct classroom-style trainings for local law enforcement agencies, develop training materials, and create test plans to ensure system operationality. Coordinate installation schedules and configure TraCS software with local agency IT staff to develop process flows. Full-time position with competitive salary and comprehensive benefits.