Help Desk Specialist
$45,000–$50,000 year
HybridArlington, Virginia, United States
Job Summary
Provide first and second-tier technical support for PC, server, and mainframe applications and hardware to ensure mission-critical system availability. Diagnose and resolve issues through structured discussions, utilizing ticketing systems to track problems and coordinate with engineering teams to identify root causes. Escalate complex problems and assist in evaluating vendor software packages and implementing new computing equipment. Consult with client management regarding LAN systems and recommend corrective actions. Requires a Bachelor's degree in IT, 2+ years of help desk experience, and ability to obtain Public Trust Security Clearance. Hybrid remote role with in-person meetings in Northern VA/DC Metro area.
Required Qualifications
- Hybrid Remote: (Must have the ability to attend in person meetings Northern VA/DC Metro area)
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 2+ years of experience in a help desk, desktop support, or IT support role
- Familiarity with ITIL frameworks and help desk best practices
- Proficiency with Windows operating systems, Microsoft Office 365, and common enterprise desktop applications
- Experience with help desk ticketing systems (e.g., Remedy, ServiceNow, or equivalent)
- Working knowledge of PC hardware, peripherals, and LAN/network fundamentals
- Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues under pressure
- Ability to obtain Public Trust Security Clearance
Desired Qualifications
- Experience supporting users in a government or DoD environment preferred
- CompTIA A+, CompTIA Security+, or equivalent certification preferred
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