Help Desk Specialist

Provide Tier-1 support for hardware, software, and telephone issues for local and remote users. Setup equipment, install operating systems and applications, and perform workstation upgrades. Diagnose and repair reported problems, route escalated issues, and maintain detailed ticket logs. Manage inventory of equipment and licenses while assisting with new user onboarding and internal physical moves. Monitor and respond quickly to requests through the helpdesk software to meet first-call resolution targets. Participate in off-hours, weekend, and on-call support rotations. Maintain strict adherence to defined policies and procedures to ensure end-user satisfaction.