Help Desk Specialist
$65,000–$80,000 year
Hybrid · Boston, Massachusetts, United States
Job Summary
Help Desk Specialist for an internal IT team at a Boston-based professional services firm. Responsibilities include troubleshooting hardware, software, and application issues; supporting Microsoft Office environments (2013/2016); managing user accounts and IT assets; documenting tickets in a service management system; contributing to knowledgebase articles and user training; and participating in a 24/7 on-call rotation. The role emphasizes client-facing professionalism and collaboration within a law-firm/professional-services setting, with a hybrid schedule (2 days remote) and a 35-hour work week. Salary range is $65k-$80k annually with excellent benefits including 401(k) match and profit sharing.
Required Qualifications
- 3+ years of Help Desk/Desktop Support experience
- Strong troubleshooting and customer service skills
- Experience in a law firm or professional services environment is highly preferred
- Exposure to legal applications (iManage/FileSite a plus)
- Someone composed, professional, and comfortable supporting senior-level users
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