Help Desk Operator
$50,700–$50,700 year
On-siteVictoria, Central and Western, Hong Kong
Job Summary
Manage operator and client requests via phone and email, answering calls promptly and logging requests accurately within required KPIs. Track, follow up, and support the timely rectification of maintenance requests through the CMMS (Manhattan), while reviewing incident reports and distributing daily work order summaries. Coordinate with Facilities Managers, service providers, and contractors to resolve issues safely and efficiently, maintaining compliance with BGIS procedures and safety standards. This part-time, on-site role at the Djilang (Geelong) Waterfront requires working Thursday, Friday, and Saturday from 6:00am to 4:00pm. Applicants must have experience in a Help Desk or Facilities environment with clear KPIs and strong proficiency in Microsoft Word, Excel, and Outlook.
Required Qualifications
- Experience in a Help Desk, Facilities, Call Centre, or customer service environment with clear KPIs
- Strong proficiency in Microsoft Word, Excel, and Outlook
- Excellent written communication and attention to detail
- Ability to manage multiple tasks calmly and effectively
- Confident, professional phone manner with strong listening and problem-solving skills
- Ability to work independently during rostered shifts
- Experience engaging with stakeholders at various levels
- Full working rights in Australia
- Must be available for Thursday, Friday, Saturday shifts from 6:00am to 4:00pm
- Must be able to work on-site at Djilang (Geelong) Waterfront
Desired Qualifications
- Previous experience with CMMS systems (SAP, BEIMS, MEX, Manhattan)
- Prior PPP or facilities administration experience
- Certificate in Business Administration or Customer Service
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