Help Desk Operations Manager
$51,200–$70,400 year
On-site · Dartford, England, United Kingdom
Job Summary
Help Desk Operations Manager responsible for leading a busy help desk team (admins and engineers/operatives) to deliver high-quality customer service. Responsibilities include running and updating client portals, managing WIP numbers, delegating tasks, coordinating with accounts to close works and projects, prioritizing workloads in a fast-paced environment, maintaining organization under deadlines, handling high-volume inquiries, and providing updates to clients. Requires strong people management and communication skills, proficiency with Microsoft Office (Excel, Outlook, Word), and the ability to train and support the team while reporting to directors. Salary range £40k-£55k with potential overtime; location in Dartford, England (UK).
Required Qualifications
- Experience managing a help desk or service desk team
- Proven ability to update and manage client portals and tickets/POs
- Strong organizational skills and ability to prioritize under deadlines
- Excellent communication and customer-service orientation
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Ability to work both independently and as part of a team
- Experience handling high-volume inbound calls and coordinating with accounts/clients
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