Help Desk Manager
$80,000–$90,000 year
On-site · Edmond, Oklahoma, United States
Edmond, Oklahoma, United StatesOn-siteFull Time$80,000–$90,000 yearSenior LevelNot SpecifiedUnknown
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Unknown
Job Summary
Help Desk Manager / Team Lead role in Oklahoma City area. Lead an enterprise-level help desk team across Tier 1–Tier 3, mentoring and managing the team, establishing KPIs and SOPs, and handling high-level escalations and outages. Requires experience supporting Windows, Active Directory, and Exchange. Strong leadership and visible growth potential with a stable company offering outstanding benefits.
Required Qualifications
- Lead enterprise level help desk team; Tier 1 to Tier 3.
- Manage, mentor and lead team, establish KPI's and SOP's
- Handle high level escalations, outages
- Experience supporting Windows, AD, Exchange, etc.
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