Help Desk Manager
$85,000–$115,000 year
On-siteFort Bragg, North Carolina, United States
Job Summary
Help Desk Manager – Lead and oversee staffing, operation, and performance of an enterprise help desk in support of US Army Intelligence and Security Command (INSCOM). Responsibilities include scheduling, staff mentoring, incident resolution across hardware, software, and applications, problem management, and collaboration with system admins and end users to resolve escalated issues; administer desktop systems, BIOS imaging (SCCM/PXE), and enforce STIGs/IAVA; maintain and improve tickets and problem databases; ensure reliable IT system operations and provide customer-focused service in a NOSC real-time environment; required security clearance TS/SCI and DoD-related certifications; travel as needed; typical onsite work at Fort Bragg, NC.
Required Qualifications
- Associate’s degree
- 7+ years of related experience
- TS/SCI clearance
- US citizenship
- Experience with hardware/software troubleshooting
- Active Directory operations
- Imaging systems (SCCM/PXE)
- STIGs/IAVAs
- DoW 8570.01-M IAT II/8140 CE Certification or equivalent
- Security+ or equivalent
- Microsoft Azure Administrator or equivalent (AZ104) within 180 days
- Willingness to obtain CI Polygraph for certain positions
- Travel may be required
- On customer site daily support
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