Help Desk Manager
$85,000–$115,000 year
On-siteFort Bragg, North Carolina, United States
Job Summary
Help Desk Manager leading a government/defense IT help desk in a TS/SCI environment. Responsibilities include staffing, operations, and performance management of an enterprise help desk; overseeing scheduling, issue resolution, and escalation; mentoring staff; analyzing inquiries to drive process improvements; maintaining ticketing and problem-management databases; confirming system administration tasks on desktop systems and NOSC networks; supporting imaging, BIOS configuration (SCCM/PXE), STIGs/IAVAs, and security updates; ensuring reliable day-to-day IT operations across client/server/storage/network/printing and mobile devices; coordinating with system admins and end users to deliver high-quality support and implement technology improvements. Required: 7+ years related experience, Associate’s degree, US citizenship, TS/SCI clearance with polygraph ability, DoW 8570.01-M IAT II/8140 CE or equivalent, Security+ or equivalent, AD proficiency, imaging and STIG/IAVA experience, and Azure/Azure-related skills. Travel less than 10% and onsite at Fort Bragg, NC. The role emphasizes leadership, incident resolution, and continuous improvement in a real NOSC environment.
Required Qualifications
- 7+ years of related experience
- Associate’s degree
- Top Secret/SCI clearance
- Polygraph eligibility
- DoW 8570.01-M IAT Level II/8140 Certification or equivalent
- Security+ or equivalent Computing Environment certification
- Microsoft Azure Administrator (AZ104) or equivalent
- Experience with Active Directory
- Imaging systems (SCCM/PXE boot) and STIG/IAVA implementation
- NOSC familiarity
- Wider DoD DoW experience preferred
- US citizenship required
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