Help Desk Level II
$41,600–$62,400 year
On-site · Brattleboro, Vermont, United States
Job Summary
GSP is seeking a Help Desk Level II Technician to serve as the first point of contact for IT support requests. Responsibilities include remote and on-site troubleshooting, diagnosing and resolving basic technical issues, guiding customers through problem-solving steps, escalating tickets as needed, maintaining the IT knowledge base, and assisting with related IT projects and infrastructure tasks. Candidates should have tech-savvy knowledge of office automation products, devices, and software, strong English communication, and the ability to work in a fast-paced environment alongside a team. A BSc/BA in IT, Computer Science, or a related field is preferred, but motivated individuals are encouraged to apply.
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