Help Desk Engineer
Hybrid · New York City, New York, United States
Job Summary
Help Desk Engineer needed to join our client’s team as the first line of defense for users. Provide Level 1 IT support remotely or onsite, resolve issues, maintain and contribute to the knowledge base, monitor system alerts, and diagnose/fix issues across PCs, servers, applications, and hardware. Assist with projects involving server, workstation, and network upgrades, and collaborate with Level 1 & 2 technicians to escalate and resolve complex issues. Requires 2-5 years of Help Desk experience; proficiency with ticketing systems (ConnectWise a plus), Windows Server & OS, MacOS, VMware, and Microsoft Office; solid networking understanding and desktop management skills; excellent communication and interpersonal skills; ability to multitask and stay current with emerging technologies.
Required Qualifications
- 2-5 years of Help Desk experience
- Experience with ticketing systems (ConnectWise a plus)
- Windows Server & OS, MacOS, VMware
- Microsoft Office applications
- Understanding of basic networking concepts and desktop management tools
- Excellent written and oral communication skills
- Strong interpersonal skills
- Ability to manage workflow, multitask effectively, and prioritize tasks
- Interest in keeping up-to-date with emerging technologies
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